Getting help with Virtual Tours

We hope this section helps you solve any technical difficulties with your viewing experience.

What are the system requirements for viewing?
Why can't I see 360 panoramas?
What is the full screen 360 icon?
I can't view the full screen 360's?
The Windows Media Player logo appears when I try to play a full screen 360, but the movie never plays. What is going on?
Playback of full screen 360's?

1. What are the system requirements for viewing?

System Requirements

All Platforms

Bandwidth : 56k or better
Browser Internet Explorer or Netscape version 5.0 of better
Screen Resolution : 800x600 or better recommended
Audio and video require QuickTime and Java enabled
Full-screen Quicktime VR movies are approx. 500-1Mg and require Quicktime. http://www.apple.com/quicktime/download/
Windows

Pentium computer running Windows 95, or better
32MB RAM for Windows 95, 32 MB RAM for Windows NT
Netscape Navigator or Internet Explorer 4.0 or higher
256 color display (thousands highly recommended)
Macintosh

Power Macintosh running System 7.5.1 or higher
14MB RAM allocated to the Web browser
Netscape Navigator or Internet Explorer 4.0 or higher
256 color display (thousands highly recommended)

2. Why can't I see 360 panoramas?

To view the panoramas you MUST have java installed and enabled. Visit http://www.java.com/ to download.

If the image won't load and leaves a blank grey box or an error message try the following (bear in mind it can sometimes take a while for the Java to load).

Other options:

Try resizing the browser window to encourage loading the Java applet.
If you have any other programs open, close them.
For Macintosh users, check the memory allocation for the application.
Check if you have enough physical memory.
For either Macintosh or Windows machines, quit other applications and launch the browser again
If none of the above work, try quitting out of the browser and re-opening it.

3. What is the Full screen 360 icon?

Full screen 360's are QuickTime VR panoramas. They are interactive 360 degree images that requires QuickTime.

4. I can't view the full screen 360's?

QuickTime is required for viewing.

Go to http://www.apple.com/quicktime/download/
The small installer will now download all necessary components (2.7MB for minimal installation) and install them on your computer.
Further information on the installation process of QuickTime is available here.

5. The Windows Media Player logo appears when I try to play a QuickTime movie, but the movie never plays. What is going on?

Your computer system is configured to try to play QuickTime files in Windows Media Player instead of in QuickTime. Windows Media Player will be unable to play most (if not all) QuickTime movies found on the Destination360 Web site. Reinstall QuickTime; we recommend downloading a fresh copy of the of QuickTime. http://www.apple.com/quicktime/download/

6. Playback of full screen 360's?

Playback
Problem: The 360 panorama shows blurry.
Solution: Depending on you internet connection that might take several minutes. Just give it some time.

Turning
You can turn around in a panorama by click-and-hold the mouse button and the move the mouse (click and drag).
Zooming
You can zoom in the panorama by either pressing the shift key or by clicking on the symbol. You can zoom out the panorama by either pressing the control key or by clicking on the symbol.